We believe courses should be designed for the learner. That’s why we ask for objectives—statements of what the learner is able to do. We vary courses from entertaining to serious, depending on the audience. We provide remedial resources for learners who need them. Because the learner is so important, we ask our customers for work samples from their own company to help the learner relate to the new information.

We do not believe that technology determines course delivery—we believe the opposite. We help our customers determine what the best delivery method(s) are and then design the courses for their best delivery. This is called a blended training approach, which means part of a course may be delivered through the Web and another part facilitated by us or a customer in a classroom.  We use a systematic approach with periodic customer checks and sign-offs to ensure the methodology is working.

We think training is important—that it must make a difference. We ask what our customers’ expectations are and then invoke ways to measure the differences before and after the training. We also help customers develop job aids and other knowledge management tools to gain performance.

Quality is important to us and to our customers. We want our customers to be happy with what they provide for their employees and their customers. We work within each customer’s budget and help set realistic outcomes for the customer based on its needs and desires. We ask each customer for a focal point of contact to coordinate our efforts within its business.